Pool Operations Manager Yorktown Heights

Pool Operations Manager

Full Time • Yorktown Heights
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company!  We have two locations in Westchester County - one in Yorktown Heights, New Rochelle and another one "coming soon!"  

We change lives. We help children reach their goals. We wear flip-flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

 Our team is growing, and we are looking for enthusiastic team players who have a can-do perspective and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!  When you join Goldfish Swim School, you can expect a warm and welcoming environment. We are committed to training, educating, and supporting our people with integrity, compassion, and trust. See our video: https://youtu.be/TZTVvr5AgIA 

Benefits:

  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
Requirements:

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
Job Position: Pool Operations Manager

Reports To: General Manager, Assistant General Manager

FLSA Status: Non-Exempt

Summary:  Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, maintenance of pool environment and interaction with students and parents/guardians.  Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students and proper class placements based on age. Improves efficiencies by merging classes, closing classes and creating new classes as needed. Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate and class costs are correct.

Duties and Responsibilities:  

  1. Provides leadership, discipline and constructive feedback to Deck Supervisors, Instructors and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
  2. Conducts periodic evaluations of Deck Supervisors, Instructors and Deck Teachers and holds them to a higher standard.
  3. Interacts with parents/guardians to discuss student progress.
  4. Acts as a GSS “ambassador” to ensure customer satisfaction.
  5. Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist and Visual Scheduler.
  6. Acts as a substitute Deck Supervisor, Instructor or Deck Teacher when necessary.
  7. Provides a weekly report from the following audits due no later than Sunday: 
    • Deck Supervisor Rosters – 6MC and 8MC students 
      • Plan of action for each student – including specifics (i.e. why they are not progressing)
    • Deck Supervisor Notes – Summarized with any information that should be relayed to the Management team
    • Training Logs – Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the trainee
    • Pump Room Checklist – Any anomalies found on the checklist that may require further attention (vastly varied ORP readings, temperature swings, etc.).
    • Cleaning Checklist – Feedback on what could get done each week
    • Visual Scheduler – Feedback on any classes that are being merged, closed or created and any classes with improper costs, class sizes, class types, etc.
  8. Works hand-in-hand with the Deck Supervisors, Instructors and Deck Teachers on varying shifts to help improve their skillsets. 
    • Provides advice, tips and support to the Deck Supervisor on shift 
      • Assists the Deck Supervisor staff in working with 4MC, 6MC, and 8MC students.
    • Provides support and constructive feedback to Instructors in water.
    • Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors.
  9. Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed.
  10. Holds monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
  11. Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
  12. Establishes a relationship with all new employees.
  13. Conducts all the aquatic-based new hire training.
  14. Floats in the water at least 1 shift a week to ensure quality standards are being met.
  15. Works with the managers to establish training goals.
  16. Generates and is responsible for the absentee analyst report.
  17. Generates and is responsible for the cancellation report.
  18. Sends quarterly surveys to employees to see how our training processes can improve.
  19. Assists with all W.A.T.E.R. Safety presentations.
  20. Helps ensure Water Safety Awareness Week and Day are successful.
  21. Looks for opportunities to merge classes and create new ones.
  22. Ensures the flow of shifts on the deck are running properly: great door calls, excellent pre-shift meetings and great deck teacher rotations.
  23. Helps to ensure special needs lesson standards are being met.
  24. Supervises all Golden Teachers and collects all training logs.
  25. Manages all Goldfish Swim Team Coaches.
  26. Responds and creates an action plan for shifts and Family Swims.
  27. Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
  28. Provides weekly report summarizing the status of 6MC and 8MC students, Deck Supervisor notes, training logs, pump room checklist and the cleaning checklist.
  29. Fulfills other duties or responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED is preferred. Two or more years as a swim instructor required. Experience as a youth sports instructor/coach, camp counselor and/or teacher preferred. College degree preferred. Optional CPO Certification.

Certificates and Licenses: Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications required. Certified Pool Operator Certification Preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Why Dive In With Goldfish?

Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!